Our warehouse is in Dubai. Our delivery service covers all Middle Eastern countries.

All UAE orders support free shipping.
Middle Eastern countries other than UAE: Costs need to be determined based on “specific address”. We will charge $200 shipping fee by default. When you place your order, we will calculate the actual shipping cost based on your address. We will refund any overcharge or contact you to make up any undercharge.

If the item you are purchasing is in stock, we will ship it from Dubai within 5 business days. If you are pre-ordering an item, please check the order page for estimated shipping and delivery times. Once your order has been shipped, you will receive an automated email notification with basic tracking information to monitor the progress of your order. Typically, shipping takes 5-8 business days.

If you receive a product(s) that is damaged, defective, or doesn't match the quantity or quality described in your order confirmation or invoice, please take clear photos of the issue and get in touch with our customer service within 3 days of receiving the product(s). We will investigate the matter and do everything we can to help you resolve the problem.

Yes. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please see our return policy for specific return conditions.

Yes. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. To know the specific please check our warranty policy.

On our website you can pay with Paypal, Mada, Stcpay, PayID.

You can visit our youtube channel to find tutorial videos for assembling your bike.

Most commonly, this is caused by the e-bike’s powerful motor and flywheel rotation. If you believe there is a problem with your e-bike, please take a video of your bike and reach out to our customer service team.

We highly recommend that you make no modifications if you are not familiar with the performance of the e-bike itself. If modification is absolutely necessary, please contact our customer service staff to verify whether your bike can be modified.

E-bikes are ideal for commuting. They carve through traffic much more quickly than cars and can allow a shorter commute time. You can use bike paths and shared-use paths instead of roads while riding some types of e-bikes, reducing traveling distance.

Your body will also thank you for the extra cardiovascular work. And because e-bikes assist you with a motor, you often won’t need a shower on arrival as you won’t be as sweaty.

This depends on the size of the battery and the power of the charger. On most good e-bikes, charging will generally take 4 – 6 hours, but bigger batteries can take up to 8 hours, and smaller ones can take as few as 2 – 3 hours.

There are so many reasons to buy an electric bike. You might live at the top of a hill, or somewhere that's a little too far away to commute comfortably on a traditional bicycle. You might have a faster parter, or you might just be getting into cycling and want something that helps you while you improve your fitness. 

Whatever your reason - adding an electric bike to your lineup expands what you can do with a bicycle. For instance, with an electric cargo bike you can take the kids to school, commute to work, pick up groceries, and enjoy a nice bike ride at the end of a long work day. Remember, you can never have too many bikes!

Also, you may know of family and friends that currently don’t ride a bike but would enjoy riding an electric bike. eBikes can “level the playing field” so that couples and/or friends of different riding ability levels can enjoy riding together.

The more people on bikes, the better!